The Dome

Terms of Service

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Last Updated: 19 December 2025

1. Introduction

Welcome to The Dome. These Terms and Conditions (“Terms”) govern your access to and use of our facilities, services, website, mobile application, memberships, subscriptions, vouchers, and booking systems.

By accessing, booking, or using The Dome in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms.

2. Facility Usage

2.1 Court Reservations

All court reservations must be made through The Dome’s official booking system and are subject to availability, operational rules, and these Terms.

2.2 Equipment

Players are responsible for bringing their own equipment unless otherwise stated. Rental equipment may be available subject to availability and additional fees.

2.3 Safety

All users must comply with safety guidelines, posted rules, and staff instructions at all times. Proper athletic attire and non-marking footwear are mandatory.

3. Payments, Fees, Cancellations, and Rescheduling

3.1 Payment Requirements

All bookings, subscriptions, and memberships require full payment at the time of confirmation, including any applicable non-refundable booking fee. Accepted payment methods are shown in the booking system.

3.2 Non-Refundable Booking Fee

To secure a time slot exclusively for you, a booking fee is charged and is strictly non-refundable. This fee represents the cost of removing the slot from public availability.

The booking fee is forfeited if:

App Limitations

Rescheduling and app credit features may not be available at all times. Users are responsible for confirming booking details before completing payment.

3.3 Cancellation by The Dome

If The Dome cancels a booking due to operational, safety, or facility-related reasons, users may be entitled to a reschedule, refund, or alternative compensation in accordance with Indonesian Consumer Protection Law.

3.4 No-Show Policy

Failure to appear for a confirmed booking without an approved reschedule constitutes a no-show. All fees paid, including the non-refundable booking fee, will be forfeited.

3.5 Reschedule Policy

Rescheduling is limited and strictly governed by the rules below. Approval is not guaranteed and remains subject to availability.

3.5.1 Same-Day Reschedule Window

A reschedule request may be approved only if both conditions below are met:

If the requested alternative slot is unavailable, the booking cannot be rescheduled and all fees are forfeited.

3.5.2 Force Majeure Reschedules

A reschedule outside same-day rules may be approved if the reason qualifies as Force Majeure, defined as unforeseen and unavoidable events beyond the customer’s reasonable control.

Accepted Force Majeure categories include:

A. Medical Emergencies

B. Family Emergencies

C. Major External Disruptions

D. Dome Operational Failures (Auto-Approved)

3.5.3 Exclusions (Not Force Majeure)

The following reasons do not qualify for rescheduling:

3.5.4 Proof Requirements

Force Majeure requests may require valid supporting documentation, including but not limited to:

If proof is incomplete, unverifiable, or not submitted upon request, the reschedule will be rejected.

3.5.5 Approval Conditions

A Force Majeure reschedule will be approved only if:

If no suitable slot exists, no reschedule will be granted.

3.5.6 Booking Fee Status

Even when a reschedule is approved:

4. Memberships and Subscriptions

4.1 Membership Terms

Memberships and subscription plans (including recurring monthly bookings) are governed by their specific agreements and billing schedules. Benefits, pricing, and privileges may change with prior notice.

4.2 Subscription Billing

Subscriptions may renew automatically according to the selected plan and billing cycle. By enrolling in a subscription or recurring booking plan, you authorize The Dome to charge the selected payment method on a recurring basis until the subscription is cancelled in accordance with applicable rules.

Failed, reversed, or disputed payments may result in immediate suspension or cancellation of bookings, memberships, or access without liability to The Dome.

4.3 Chargebacks and Payment Disputes

By completing a booking, subscription, or membership payment, you acknowledge that the service involves time-based access that is immediately reserved and consumed.

Except in cases of unauthorized or fraudulent transactions, you agree not to initiate chargebacks or payment disputes for validly confirmed bookings, subscriptions, or used services.

The Dome reserves the right to contest chargebacks with supporting evidence, including booking records, usage logs, and acceptance of these Terms. Repeated or abusive chargebacks may result in account suspension or termination.

4.3 Access and Guests

Facility access is permitted only during operating hours. Guest access is subject to house rules and may incur additional fees.

5. Vouchers, Credits, and Promotions

5.1 Voucher Terms

All vouchers issued by The Dome are: