Privacy Policy

Last Updated: 19 December 2025

This Privacy Policy is issued by PT Bugaria Beruntung Bersama (“The Dome”) and applies to all personal data processed through our facilities, services, website, mobile application, booking systems, memberships, subscriptions, and other interactions.

This policy is prepared in accordance with Law No. 27 of 2022 on Personal Data Protection (UU PDP) and forms an integral part of our Terms & Conditions.

1. Data Controller

For the purposes of the Personal Data Protection Law, PT Bugaria Beruntung Bersama (“The Dome”) acts as the Personal Data Controller.

Contact for Data Protection Matters:

Email: legal@thedome.id

Address: Jl. Arteri Permata Hijau No. 98, Kebayoran Lama, South Jakarta

2. Personal Data We Collect

We may collect and process the following categories of personal data:

2.1 Personal Identification Data

• Name
• Email address
• Phone number
• Emergency contact details

2.2 Transaction & Account Data

• Booking history
• Membership or subscription details
• Payment and billing records (processed via secure third-party providers)

2.3 Technical & Usage Data

• IP address
• Device and browser information
• Website or application usage data
• Cookies and similar tracking technologies

3. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

• Consent provided by the data subject
• Performance of a contract, including bookings, memberships, and subscriptions
• Compliance with legal obligations
• Legitimate business interests, including service improvement, security, and fraud prevention

4. Purposes of Processing

Your personal data is processed for the following purposes:

• Managing bookings, payments, and customer accounts
• Providing access to facilities and services
• Communicating confirmations, reminders, and service updates
• Customer support and issue resolution
• Facility safety, security, and access control
• Marketing and promotional communications (where consent is provided)
• Compliance with applicable laws and regulations

5. Data Sharing

We may share personal data only when necessary with:

• Service providers supporting operations (e.g. payment processors, booking platforms, IT services)
• Government or regulatory authorities where required by law
• Professional advisors for legal, compliance, or audit purposes

We do not sell or trade personal data to third parties.

6. Data Retention

Personal data is retained only for as long as necessary to:

• Fulfill the stated processing purposes
• Comply with legal and regulatory obligations
• Resolve disputes and enforce agreements

When retention is no longer required, data will be securely deleted or anonymized.

7. Data Subject Rights

In accordance with the Personal Data Protection Law, you have the right to:

• Access your personal data
• Request correction or updating of inaccurate data
• Request deletion or destruction of personal data
• Withdraw consent for data processing
• Object to or restrict certain processing activities
• Receive information regarding the purpose and legality of processing

Requests may be submitted to legal@thedome.id.

We may require verification before fulfilling requests.

8. Data Security

We implement reasonable technical and organizational measures to protect personal data from unauthorized access, disclosure, loss, or misuse.

While we strive to protect your data, no system can guarantee absolute security.

9. Data Breach Notification

In the event of a personal data breach that poses a risk to data subjects, The Dome will:

• Notify affected data subjects
• Report to relevant authorities in accordance with the requirements of the Personal Data Protection Law.

10. Cross-Border Data Transfers

Personal data may be processed or stored outside Indonesia through secure cloud or service providers.

Such transfers are conducted with appropriate safeguards and in compliance with applicable laws.

11. Children’s Data

Our services are not intended for children under 13 years of age.

We do not knowingly collect personal data from children without parental consent.

12. Changes to This Policy

This Privacy Policy may be updated from time to time.

Changes take effect immediately upon publication on our website or application.

Continued use of our services constitutes acceptance of the updated policy.

13. Contact Information

For questions, requests, or complaints regarding personal data protection, please contact:

PT Bugaria Beruntung Bersama (“The Dome”)

Email: legal@thedome.id

Address: Jl. Arteri Permata Hijau No. 98, Kebayoran Lama, South Jakarta