Account Deletion Request

Last Updated: 19 December 2025

At The Dome, we respect your right to control your personal data.

If you wish to request deletion of your account and associated personal data, please follow the instructions below.

How to Request Account Deletion

To request deletion of your account, please send an email to:

📧 legal@thedome.id

with the subject line:

“Account Deletion Request”

Information to Include

For verification and security purposes, please include the following details in your email:

• Full name (as registered)
• Email address used for your account
• Registered phone number (if applicable)
• A clear statement that you are requesting account deletion

We may request additional information to verify your identity before processing your request.

What Happens After You Submit a Request

Once your request is received:

1. We will verify your identity to prevent unauthorized deletion
2. We will review any active bookings, subscriptions, or legal obligations
3. Your account and personal data will be deleted or anonymized in accordance with applicable laws

Requests are typically processed within a reasonable time frame as required under Indonesian Personal Data Protection Law (UU PDP).

Important Notes

• Account deletion may result in permanent loss of access to bookings, memberships, vouchers, or transaction history.
• Certain data may be retained where required by law, regulatory obligations, or for dispute resolution.
• Deletion requests cannot be completed if there are unresolved legal or payment matters.

Questions or Support

If you have questions regarding account deletion or personal data protection, please contact:

PT Bugaria Beruntung Bersama (“The Dome”)

Email: legal@thedome.id

Address: Jl. Arteri Permata Hijau No. 98, Kebayoran Lama, South Jakarta

Thank you for trusting The Dome.