Refund Policy
Effective Date: 9/29/2025
At The Dome, we strive to provide a seamless booking experience for all our members and guests. Please read this Refund Policy carefully before making any booking.
1. No Refunds
All bookings made at The Dome are final and non-refundable. Once a booking is confirmed and payment has been completed, no refunds will be issued under any circumstances, including but not limited to:
- Change of mind or personal circumstances
- Scheduling conflicts
- Non-attendance
2. Transfers or Cancellations
At this time, The Dome does not allow transfers, cancellations, or rescheduling of confirmed bookings.
3. Exceptions
The Dome reserves the right, at its sole discretion, to cancel a booking due to unforeseen circumstances (e.g., facility closures, safety concerns, or events beyond our control). In such cases, The Dome may, at its discretion, provide a credit or alternative arrangement.
4. Acceptance of Policy
By completing a booking at The Dome, you acknowledge that you have read, understood, and agreed to this Refund Policy.
Contact Us
If you have any questions about this Refund Policy, please contact us:
PT Bugaria Beruntung Bersama (“The Dome”)
Email: legal@thedome.id
Address: Jl. Arteri Permata Hijau no. 98 Kebayoran Lama, South Jakarta